01
Endpoint and identity that just work
Microsoft 365, Intune, Apple Business Manager, and Active Directory: device provisioning, onboarding and offboarding, and access that stays clean.
Hi, I'm Dylan
The calm, service-first person who keeps your team productive — I close the ticket, note how it was fixed, and automate it so it does not come back. SF Bay Area, available now, and genuinely easy to work with.
IT support and systems administration that keeps people productive and infrastructure steady.
I keep people productive and infrastructure reliable across Windows, Microsoft 365, and macOS, with 6+ years of hands-on IT support and systems administration.
Day to day that means endpoints and MDM (Intune, Apple Business Manager), Active Directory and identity, device lifecycle, and Tier 1-2 troubleshooting. When the same request keeps coming back, I reach for automation and AI to take it off the queue.
How I work
Service-first IT support, steady systems, and automation where it earns its keep.
This site is personal and it is just me. It is the clearest way to see the roles I have held, the systems I have run, and how I keep people unblocked.
Focus
IT support & systems administration
Based in
Concord, CA (SF Bay Area)
Availability
Onsite, hybrid, or remote — available immediately
02
Tier 1-2 support people actually trust
Hands-on troubleshooting across Windows, macOS, and M365, backed by solid ticketing, clear documentation, and a service-first attitude.
03
Copilot and automation that lighten the load
Microsoft 365 Copilot and Copilot Studio agents, Power Automate, and scripting that take repetitive work off the queue and help teams help themselves.
Trust layer
What you can verify here
If you want a feel for how I work, start with the case studies and the resume. Everything maps to real roles and projects, and you can ask me about any of it directly.
Featured case studies
Real IT and operations work, with enough detail to judge it for yourself.
IT operations and support01
Key impact
Led the Microsoft 365 Copilot rollout and IT support for 3,500+ employees across affiliated companies
Operations Area Manager (promoted from Administrator)
EPIC: IT operations and support at scale
Operations Area Manager and CIO mentee who led the Microsoft 365 Copilot rollout — licensing, configuration, and company-wide adoption — plus Copilot Studio agents grounded in SharePoint, alongside IT support for 3,500+ employees, Intune device lifecycle, and self-service workflows.
Proof signal
Built Copilot Studio agents on per-office SharePoint and drove Microsoft 365 Copilot adoption, measurably reducing repetitive IT and Operations support tickets.
Systems administration02
Key impact
Founded and ran the IT department, from server room to a company-wide M365 migration
Sr. IT Operations Analyst and SharePoint/Jira Administrator
Fresh n' Lean: building the IT department from the ground up
Started and ran IT: server room and local network, Microsoft 365 stand-up, and a company-wide Dropbox to SharePoint Online migration, plus Jira/Confluence administration and PMO support.
Proof signal
Led the company-wide Dropbox to SharePoint Online migration and M365 stand-up.
AI support and evaluation03
Key impact
Repeatable evaluation so an internal support assistant could be trusted
Project lead for evaluation and QA
AskScout: evaluating an internal IT and HR support assistant
Quality and evaluation work for AskScout, the internal IT and HR AI support assistant, so answers stayed accurate and trustworthy before rollout.
Proof signal
Established a repeatable evaluation and QA posture for the internal support assistant.